Privacy Policy
Effective Date: 01/01/2026
Cotton Connection is committed to honoring the privacy of its users. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services, including SMS communications. By using our site or providing your information, you consent to the practices described below.
1. Policy Coverage
Cotton Connection collects information both directly, through request forms filled
out voluntarily, and indirectly, through technology used on this website.
All information is maintained in a secure database and will not be disclosed
unless required by law.
This policy covers our treatment of personally identifiable information.
2. Use and Collection of Information
We collect information submitted voluntarily through website forms,
such as name, email, and other details you provide.
We also use cookies, which are small files that save and retrieve information
about your visit. Cookies help us create anonymous profiles for monitoring site usage.
We do not collect sensitive data such as social security numbers.
We do maintain client usage logs to help us improve our services.
3. SMS / Messaging Privacy
When you provide your phone number and opt in to receive SMS messages from
Cotton Connection, you consent to the collection and use of your information
as described below:
Information We Collect
- Mobile phone number
- Information you voluntarily provide via SMS, such as replies, feedback, or requests
How We Use Your Information
- Send order updates, shipping notifications, pickup alerts, and account messages
- Share promotional offers and product updates (where legally permitted)
- Respond to inquiries and provide customer service
- Improve our services and communication
Your phone number will never be sold or shared with third parties for marketing purposes.
Third-Party Vendors
We may use trusted service providers to send SMS messages.
They are only allowed to use your information for this purpose
and must comply with privacy laws.
Opting In and Out
By providing your number, you consent to receive messages.
You may opt out anytime by replying STOP to a message
or contacting us at 773-523-0505
or ccsales@cottonconnection.com.
After opting out, your number is added to our internal “Do Not Contact” list.
Message & Data Rates
Standard carrier message and data rates may apply.
Cotton Connection is not responsible for charges from your mobile carrier.
Data Retention & Security
We keep your information only as long as needed for communications,
legal compliance, or service improvements.
We use industry-standard safeguards, but no system is 100% secure.
Your Rights
You may request access, correction, or deletion of your SMS data by contacting us.
Policy Updates
Changes to this policy will be posted on our website.
Continued use of SMS services constitutes acceptance of any updates.
4. Your Consent
By using our website or SMS services, you consent to the collection
and use of information as specified in this policy.
5. Data Security
We employ reasonable administrative, technical, and physical safeguards
to protect your information. While we take strong measures,
no system is completely secure, and we cannot guarantee absolute protection.
6. Changes to This Policy
Cotton Connection reserves the right to update or modify this Privacy Policy
at any time. Updates will be posted on our website with a revised effective date.
Continued use of our website or SMS services constitutes acceptance of any updates.
7. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
Cotton Connection
Phone: 773-523-0505
Email: info@cottonconnection.com
Website: www.cottonconnection.com