All claims must be made within 7 days of receipt of merchandise. No returns will be accepted without prior authorization. All sales on Imported and Irregular items are considered final and NO rejects or returns will be accepted on them. Products must be inspected for accuracy prior to embellishment. Cotton Connection will not reimburse for any decoration cost on defective or misshipped merchandise. We will not accept returns on Printed or washed garments under any circumstances. All returns, unclaimed or refused shipments are subject to a 15% restocking fee in addition to freight charges. Shortages and damages on all the shipments must be reported to the UPS driver, or noted on the bill of lading for LTL shipments at the time of receipt. On all returned merchandise, a credit will be issued to your account towards future purchases.