Policy

To protect our customers, Cotton Connection is strictly wholesale and will not sell to the general public. All customers must have a current resale tax certificate on file with Cotton Connection.

Office Hours

Monday – Thursday 8:00 a.m. to 5:00 p.m. (CST)
Friday: 8:00 a.m. – 1:00 p.m. & 2:30 p.m. – 5:00 p.m.

Orders Information

When ordering, please have the following information available: Telephone Number, Company Name, Purchase Order Number (Optional), and Method of Payment.

Minimum Orders

There are no minimum order quantities for first quality items. The minimum for irregulars is 1 dozen per size per color.

Faxed Orders & Web Orders

Faxed orders are accepted 24 hours a day at our Fax number: 773-523-0541
Web orders are accepted on our website 24 hours a day: www.cottonconnection.com. When possible, web orders placed by 3:00 pm (Central Standard Time) will ship the same day. If web order is for pickup, please allow a minimum of 3 hours for processing. If the order is placed after 3:00 pm, then it will be available for pickup the next business day by 11:00 am.

DropShipped Orders

It is the customer’s responsibility to inform their embellishers of the exact style, color and sizes they are being sent. Verification of correct product receipt must be made prior to decoration. We will not accept returns on decorated or washed garments under any circumstances.

Additions to Orders

Any additions to orders already placed will be treated as a new order and will be billed and shipped separately.

Cancelled & Changed Orders

All orders are considered firm orders at the time of placement. Cancellations and changes cannot be made once an order is placed. A restocking fee of 15% will apply on all cancelled orders.

Back Orders

Cotton Connection does accept back-orders. Orders may be placed for items not currently in stock, and we need a prior P.O for you backorder.

Pick - Up Orders

Pick – up hours are from 8:00 a.m. to 5:00 p.m. Monday through Friday. All orders placed for pickup require a minimum of 2 hours for processing. Pickup orders must be claimed within 7 business days or the order will be considered cancelled and a restocking fee of 15% will be assessed.

Order Processing

UPS Orders received before 3.00 p.m. (CST) Monday – Friday will ship same day unless otherwise requested. Pickup orders placed after 3:00 p.m. (CST) Monday – Friday will be available for pickup the next business day at 10 am.

LTL orders placed before 1:00 p.m. (CST) Monday – Friday will ship same day unless otherwise requested.

Pricing

We maintain competitive prices by monitoring our prices on a regular basis. Please ask a sales representative for more details on our pricing structure as our price will vary depending upon the size of the order and our current inventory.

Prices are subject to change without notice.

Payment Option

Cash, COD, Wire Transfer, Visa, Master Card, American Express or Discover Card.

Customers will have to pay the COD amount in the form of a money order or cashiers check. A $25.00 service fee will be charged on all NSF checks.

Published prices reflect a 3% cash discount which is not available to customers paying through Credit Cards. Credit Cards are accepted upon written applications for approval.

Net Terms are given upon necessary credit approval. Financial Statements and references are required.

Claims & Returns

All claims must be made within 7 days of receipt of merchandise. No returns will be accepted without prior authorization. All sales on Irregulars & Seconds items are considered final and NO returns will be accepted on them. Products must be inspected for accuracy prior to embellishment. Cotton Connection will not reimburse for any decoration cost on defective or mis-shipped merchandise. We will not accept returns on Printed or washed garments under any circumstances. All returns, unclaimed or refused shipments are subject to a 15% restocking fee in addition to freight charges. Shortages and damages on all the shipments must be reported to the UPS driver, or noted on the bill of lading upon receipt of goods. On all returned goods, a credit will be issued to your account towards future purchases. No cash refunds will be given.

Cotton Connection reserves the right to change any of the above term, conditions and prices at any time without prior notice.

Effective Date: 01/01/2026

Consent for SMS Communications

By providing your phone number and opting into SMS communications, you consent to receive text messages from Cotton Connection regarding order updates, promotions, product availability, account information, and related wholesale business communications. Your consent to receive SMS messages is voluntary and not a condition for purchasing goods or services.

Cotton Connection will never sell, rent, or share your phone number or SMS consent information with third parties for marketing purposes.

Types of SMS Communications

• Order confirmations, shipping updates, or pickup notifications
• Account and billing inquiries
• Product restock or promotional announcements
• General customer service communications

Standard Messaging Disclosures

Message frequency may vary based on your interactions with us (up to 4 messages per week).
Message and data rates may apply.
To opt out at any time, reply “STOP”.
For assistance, reply “HELP” or contact us at 773-523-0505 or ccsales@cottonconnection.com.

Opt-In & Opt-Out Procedures

Opt-In: You may opt in to receive SMS messages by providing your phone number through our website, order forms, or directly to our sales representatives.

Opt-Out: You may opt out of receiving SMS messages at any time by replying “STOP” to any text message or by contacting us at 773-523-0505.

Third-Party Service Providers

Cotton Connection may use third-party SMS service providers to facilitate text message communications. These providers are contractually required to safeguard your information and comply with applicable privacy and data protection laws.

Data Retention & Security

Your phone number and related SMS data will be retained as necessary to manage your communications preferences, resolve disputes, and maintain compliance with legal obligations.

User Rights & Updates to This Policy

You may request access, correction, or deletion of your SMS-related information by contacting us at info@cottonconnection.com or 773-523-0505.